Stories of patients being stranded "in the field" at appointments for several hours not knowing when the transportation provider is going to return are common. Imagine the stress and suffering while waiting in pain, needing to use the facilities, hungry or tired, and just wanting to get home. We specifically do NOT overbook because we are committed to your timely return.
Unlike providers with ridiculously low prices, we are actually fully insured! Under insured and non-compliant providers are rampant in the transportation industry. Because we are committed to your safety and that of our drivers, we ensure complete compliance and don't cut corners on being properly insured.
Similar to insurance, we take fleet maintenance seriously because it is a matter of safety, reliability, efficiency, and reputation. We invest considerably in coordinated preventative maintenance because vehicle failures lead to trip delays and increased cost. Our goal is to be as effective and efficient as possible, so you are always on time.
Everything starts with our greatest asset, our staff! Especially at a time when many businesses in a wide variety of industries are enduring a variety of labor-related shortages and issues, we remain committed to finding, training, and retaining the best possible people. New hires go through a training period to ensure they have the proper skill, knowledge, decision-making ability, patients, and understanding of the needs of our senior clients and those with mobility issues.
Patient rights are explicitly enshrined under 42 CFR § 483.10 which extend to access of services outside of nursing facilities. Delaying transportation for a resident of a nursing home is a violation of their constitutional rights as demonstrated in “Health and Hospital Corp. of Marion County v. Talevski, 142 S. Ct. 2673, 212 L.Ed. 2d 761 (2022)” which means the facility is legally liable for such offences.
The provisions of 42 U.S.C. § 1983 permits suits against any person acting under the color of state law who deprives another of any right, immunities and privileges secured by the law or the Constitution. Further, the provisions of Federal Nursing Home Reform Act (FNHRA) of 1987 also establishes enforceable rights and the use of the term “legal rights” demonstrates residents’ entitlements that nursing homes must protect. See: Health and Hospital Corp. of Marion County v. Talevski, 142 S. Ct. 2673, 212 L.Ed. 2d 761 (2022).
Three key areas where transportation providers seek to cut cost are (1) labor, (2) insurance, and (3) maintenance. We will not compromise these critical areas because they are safety related issues and can cause serious service delays.
In addition to protecting our clients and drivers, we are committed to protecting our contracted facility partners.
Facilities using and partnering with the lowest priced providers directly increase their exposure to liability.